Virgin Media: 0870 280 0498

Call the Virgin Media contact number to speak to a Virgin Media customer service representative to discuss your existing Virgin Media services or if you would like to join Virgin Media. The Virgin Media helpline is open between the hours of 8:00am and 12:00am (midnight) 7 days a week. The Virgin Media phone number is at its busiest in the evenings so try and phone them in the morning or afternoon to avoid delays.

Virgin Media Contact Number
0870 280 0498

Virgin Media is one of the largest telecommunications companies in the world. The company offers a broad range of telecom products and services, including standard broadband internet, fibre-optic broadband, and pay television services. As of 2014, Virgin Media held a 20% market share within the broadband market, competing with the likes of telecom giants such as Sky and BT. Virgin Media contact by phone is possible, and their customer service department has an excellent reputation for being one of the better support teams in the industry.

Virgin Media Customer Service

If you are an existing customer and you have any questions about your account or services, you can call the Virgin Media contact number listed here to speak to a customer service associate. When calling this phone number, you will first reach an automated selection system where you will be provided with various topic options. Select the topic that is most relevant to your question or problem so as to be connected with the correct Virgin Media customer service department.

The Virgin Media phone number can be used to:

  • Report a lost or stolen device
  • Ask questions about charges appearing on your bill
  • Make changes to your account or billing details
  • Renew or cancel your service subscription
  • Submit a formal complaint about service or products
  • Request information about rates and special offers
  • Upgrade to a new device
  • Activate an existing device
  • And More

If you prefer to use standard post and write to Virgin Media or contact the company on social media, you can certainly do so. While calling the Virgin Media number shown here tends to be the best way to get answers, writing to the company is the best way to submit a formal complaint. Mail can be sent to: PO Box 333, Matrix Court, SWANSEA, SA7 9ZJ. It is possible to contact Virgin Media by email, using the web form that they have provided on their website. At this time, no direct email address is provided to customers.

Virgin Media Products and Services

Virgin Media’s products consist of cable broadband, fibre-optic broadband, mobile devices and plans, and television service. Call the Virgin Media helpline to request information about any of these. The company offers competitively priced broadband, telephone, and Television bundles. They also manage a mobile network which offers pay month-to-month, SIM only, and prepaid (pay-as-you-go) smartphones and tablets. At this time, Virgin TV is the primary competitor to Sky for pay-TV services in the United Kingdom. If you are interested in switching service providers, call the Virgin Media customer service number.

For most customers, the more cost-effective route is to order multiple services from the company (known as bundling). Call Virgin Mobile to learn about the current options and rates. Service rates start at just £10 per month for a fibre internet, TV and phone service. There are also packages that offer a better tier of services, with pricing starting from £25 a month. These include faster broadband, plenty of television channels, free service installation, and unlimited calling. No one wants to pay for more than they need, and Virgin Media customer services can help to pair you with the best bundle for you personally.

Contact Virgin Media for Service Changes

It is possible to make changes to the services that you pay for. Maybe you want to add new services, drop services that you do not use enough to pay for, or change bundles. Virgin Media contact will allow you to connect with someone who can help. Assistance is also offered to those who are moving home and would like to take their services along with them. Service is offered in most areas of the United Kingdom. To determine whether or not a service transfer will be possible, dial the Virgin Mobile phone number that you see here to and speak with a support agent.

Virgin Mobile Complaints and Help

Complaints can be submitted by ringing the Virgin Media customer service phone number that you see here. Prior to submitting a complaint, you may want to seek help with any problems that you may be experiencing. The technical support department can help with troubleshooting issues related to devices and services. Virgin Media help is also available for billing errors, security matters, and more. Any questions related to charges that appear on your billing statement should be reported to the customer service department straight away to ensure that corrections can be made if necessary. Problems reports, such as total service outages, can be reported at any time by calling the Virgin Mobile contact number.