Utility Warehouse: 0870 280 0487

Phone the Utility Warehouse contact number to talk to the Utility Warehouse customer service department to talk to someone about your energy, phone, broadband or mobile account. The Utility Warehouse phone number is open between 9:00am and 5:30pm Monday to Fridays and between 9:00am and 4:30pm on Saturdays.

Utility Warehouse Contact Number
0870 280 0487

Utility Warehouse is a brand of parent company Telecom Plus. Founded in 2002 and headquartered in London, Utility Warehouse is a multi-utility provider. The company has more than half a million customer accounts and supplies its customers with landline and mobile telephony, gas, broadband, and electricity services. UW is one of the largest independent energy suppliers in UK and has received many awards for its excellent services. Information regarding Utility Warehouse contact methods, products, and services is provided below.

Utility Warehouse Customer Service

The Utility Warehouse contact number serves as the most effective method for contacting the company. Phone lines are open Monday – Friday: 9am – 5.30pm, and Saturday: 9am – 4.30pm. Email is also an available contact method. To send a message, you will need to use the contact form that is provided on the UW website. The company can be contacted by post (see address in the Utility Warehouse complaints section below). You will find the company on social media, but they do not actively use these accounts for the purpose of provided customer service.

Products and Services

UW offers a variety of utility services throughout the UK. Their services includes phone and broadband services, mobile services (which are considered to be among the UK’s best), and energy services. The company does provide a variety of bundle offers so that customers can save money when ordering more than one service. All bundles provide lower prices, guaranteed savings, and many exclusive benefits. Call the Utility Warehouse contact number to request current rates and information on single and bundled services.

Services offered by Utility Warehouse include:

  • Phone & Broadband – Includes unlimited downloads and the lowest UK line rental costs. A free wireless router is included, along with guaranteed low rates on calls.
  • Mobile Service – Includes locked in rates during contract periods and plans starting at £8 per month. Reduced bills at the end of a contract are offered.
  • Energy Service – Includes guaranteed savings vs. the ‘Big 6’ energy companies and four tariff options (included fixed prices). Quotes are available online or by calling Utility Warehouse customer services.

Account Management

One can easily create and manage a Utility Warehouse account online, and this includes paperless billing and online bill payments. Customers can also pay their bill by phone when calling the Utility Warehouse number. There are several different methods of payment accepted. Each customer can easily view and amend their account details from within the online account, but will need to contact Utility Warehouse to terminate one or more services. It is also possible to see your usage data and summaries online. If you have questions regarding account access, billings, or making changes to your services, contact Utility Warehouse.

Utility Warehouse Complaints

Utility Warehouse is always keen on providing the best service to its customers. And as a result, one can directly register a complaint by calling the Utility Warehouse telephone number or sending an email by way of the provided online form. The phone support hours for complaints are Monday to Friday 9am – 5:30pm, and Saturday 9am – 4:30pm. Calling the company is the fastest way to submit a complaint. By post, complaints can be sent to: Member Services – Utility Warehouse, Network HQ, 508 Edgware Road, The Hyde, London, NW9 5AB.

Extra Services

UW offers a unique service known as Bill Protector. This is a type of insurance that helps you pay your bill in case of accident or illness and also covers an accidental death cover. To request a quote, call the Utility Warehouse phone number. The company is always looking for ways to save the energy and as such, they replace the conventional bulbs at your home with LED lights for free. Moreover, they not charge any installation fees and also offer lifetime guarantee. Exclusive utility members also earn cash back by shopping online and offline, which can later be redeemed for discounts on your utility bills.

Moving Home

Utility Warehouse contact is advised for those who are moving home. Some services, such as electric, will need to be transferred from one location to the next. It can take two to three weeks to transfer electric service, so it is important to call the contact number for customer support to report a need for transfer as soon as possible. Phone services can also be transferred, provided that the company does offer service in the new area. For information regarding service areas or to enquire about the proper steps for transferring services, call the Utility Warehouse contact number.