United Utilities: 0870 280 0397

Use the United Utilities contact number to get connected to the United Utilities customer service department to talk to someone if you are having problems with your utility supply or if you would like to move home or ammend your United Utilities account. The United Utilities phone number is open between 8:00am and 6:00pm Monday to Fridays. United Utilities is closed on the weekends so try and call during the week.

United Utilities Contact Number
0870 280 0397

United Utilities operates in the UK and offers water supply and waste-water management services to its customers. The company was formed in 1995 when North West Water merged with Norweb. It serves an area with approximately seven million customers, which makes it the largest listed water company in the whole of the UK. United Utilities contact is recommended for current customers who are in need of assistance, as well as prospective customers who have questions regarding rates and new service.

United Utilities Customer Service

You will need to call the United Utilities contact number if you have a problem with your water supply, have been flooded or want to report a leak. You may also be moving home, or need to inform the company of a tenancy change in a home that you rent out. You can also contact them to enquire about having a water meter installed, or to submit a meter reading.

The most common reasons that people contact United Utilities are:

  • To make a complaint
  • Wastewater enquiries
  • Water meter enquiries
  • Contacting customer services for general enquiries
  • Billing enquiries and making a payment
  • If you are moving home

There are several contact options available. As mentioned above, calling the United Utilities phone number will put you in touch with an agent. Phone lines are open from 8am to 6pm, Monday to Friday (emergencies can be reported outside of those hours). It is also possible to request a callback via the company website. Email is also an option, using the contact form that is provided on the website. The company can be found on Facebook and Twitter, and does promptly respond to messages sent to either of these accounts.

Products & Services

United Utilities serves a wide area in the North West of England which includes Cheshire, Merseyside, Cumbria, Greater Manchester and Lancashire. The company owns more than 180 reservoirs in the North West, and is also in charge of over 580 waste water networks. They allow their customers to apply for a water meter which can help them save money on their water bills. When you use a water meter, the readings are sent directly to United Utilities. This means that you are only charged for the water you use, and cutting down on your water usage helps you make savings on your bills.

You are able to use the United Utilities number shown here to call and report any problems that you may be having, including loss of supply. Online reporting is also an option. The advantage of this is that you will be able to see live updates about what is being done to resolve your problem. You can also check if there is any routine work that is being planned in your area by simply entering your postcode.

Water Meters

If you do not have a water meter, then your bills will be based on the rateable value of your home. You will be charged the same amount regardless of how much water you use. While this may be an advantage to some people, if there are only a few people living in your home, you could be better off with a meter. Contact United Utilities to request meter installation. Once you have a water meter, then you may be surprised at the different ways that you come up with to save water.

If you decide to have a meter but discover it is actually costing you more money, then you are able to change back to using rateable value within thirteen months of the meter being fitted. Call the United Utilities phone number to request a change. You are automatically eligible to apply for a water meter if you are a homeowner. You are also eligible if you are a tenant with a fixed agreement. Tenants with an agreement shorter than six months can still apply as long as they have permission from the landlord.

Problems & Complaints

United Utilities complaints and problems can be reported using the contact number shown here. You should report any leak that you see on a road or footpath as soon as possible. There is a guide on the website that can help you locate a leak if you have a problem in your home. You are responsible for all the pipework in your home, so if you call out a plumber, ensure that they are reputable. If the leak is coming from the water supply pipe outside of your property, United Utilities contact is going to be necessary.

If you have no water supply in your home then you should check with your neighbours to see if they have also been affected. If United Utilities have had to shut off the supply for any reason they would have posted a card through your door. Any planned works can be found by looking on the website. Calling the United Utilities contact number will help you to find out exactly what the problem is.