Initially, consumers were hesitant to purchase clothing online, for obvious reasons. Today, companies such as ASOS have changed that by offering liberal return and exchange policies. Most who shop with ASOS are given the chance to return the clothing or accessories that they purchased online for either a refund or exchange. A quick call to the ASOS contact number will allow you to speak with someone who can provide instructions for returns. In addition, the following tips may also provide helpful.
It is important to note that the terms and condition (and rules) surrounding returns are not the same for UK and International customers. To be clear, the information provided here is in regard to UK returns. It would like information regarding international returns, call ASOS customer service and speak with an agent. The company sells and ships items to a huge number of countries, so depending on where you live, it will be important to understand the returns process for your specific location prior to placing an order.
For UK customers, returns are accepted for a period of 28-days following the purchase. This is provided that the returned item has the same product code as the item that was purchased. If the exchange is for the same item, but in a different colour, both of the items must have a matching price in order to the exchange to be approved and completed. The same goes for an exchange for a different size. Note that if the item that you want is out of stock, ASOS customer care will process a refund rather than waiting for the item stock to be replenished.
An exchange is not possible when the item you want is completely different than the item that you originally ordered. For example, if you purchased a dress and want to return the dress and instead get a pair of jeans, you will have to first get a refund and then purchase the jeans in a separate transaction. When returning an item, be sure to include the returns note. This will provide ASOS customer service with important information such as the product code and order number. If an exchange is possible, also include the item number for the product you want, as well as the size and colour.
UK returns are free, provided that you use on of the available shipping options that are approved by ASOS. These include: Royal Mail, Collect+, Doodle, InPost, and Hermes. You can opt to use a different return method, but if you choose to do this, ASOS will not cover the cost of return shipping. The company will email you when the item is returned, and will update you on the status. Refunds and exchanges can take up to five business days. If you suspect that there is a problem with the process, ASOS contact is recommended.