Thames Water: 0870 218 5315

Dial the Thames Water contact number to speak with a Thames Water customer service agent who can provide assistance with setting up new service, moving home transfer requests, accounts & billing matters, service outages & emergencies, complaints, payments, and more. The Thames Water phone number is open to callers from 8am to 8pm Monday to Friday, 8am to 6pm Saturday and closed on Sunday and bank holidays.

Thames Water Contact Number
0870 218 5315

As the top water services company in the UK, Thames Water supplies more than 2,600 litres of water daily to an estimated 9 million customers in London and the Thames Valley. They are also responsible for the transport of more than 4 billion litres of sewage. Thames Water has been in existence since the early 1600’s, when the New River project, a 40-mile channel used to carry water to North London from springs in Hertfordshire was created to handle the increased demand for water in London. Those who are interested in Thames Water contact can use the phone number as shown here.

Thames Water: 0870 280 5571

HelplineContact Number
Customer Services0870 280 5571
Make A Complaint
International Number

Thames Water Customer Service

As one of the country’s top suppliers of water, Thames Water offers customer service over the phone from 8am to 8pm, Monday through Friday and 8am to 1pm on Saturday via the Thames Water contact number. In addition, they offer some assistance via email, which is accessible on their contact us page. You may also submit queries and written complaints to: Thames Water, PO Box 286, Swindo, SN38 2RA. On social media, it is possible to contact Thames Water between 8am and 8pm on weekdays and expect a prompt response.

Customers can ring the Thames Water phone number for any of the reasons below:

  • Moving home
  • Billing and payment
  • General enquiries
  • Cancelling service
  • Making service changes
  • Thames Water complaints
  • Burst lines or leaky pipes
  • Customer offers
  • Sewers and drain issues
  • Customer commitment
  • Water meters
  • Press office

Thames Water does offer alternative options for obtaining answers to your enquiries, including listing answers to the most frequently asked questions and problems encountered on their website. This information can be found in their frequently asked questions (FAQs) section. If you are unable to find the answer you are looking for there, you can email them or enter a “live chat” conversation with one of their customer services team members. If no one is available to chat online, the Thames Water telephone number can be used to call for assistance.

Bill Payments

You may pay your bill by calling the Thames Water number shown here and following the automated instructions. This is a 24-hour a day service. For the hearing impaired, a text-phone system is available. In either case, you will need your 10-digit account number, which can be found at the top of your bill, as well as a UK debit or credit card. If you are unable to pay your bill, regardless of the reason, please call the billing team. It is possible that payment arrangements can be made in order to avoid service disconnection.

Service Meters

If you prefer to have your water supply charged via a water meter, this can be arranged by contact Thames Water. Currently, more than 30% of Thames Water customers use water meters. Most of them have opted to do this because the bill is true to the amount of water they have used, as opposed to working from a rate-based tariff. You may also request this service online. There are several ways to submit your meter reading, including over the phone, by post, or online. The company is required to take their own meter reading at every property a minimum of once every two years. This is done to ensure there are no water pipe leaks on your property and to make certain you are not being overcharged.

Reporting a Problem

Calling the Thames Water contact number is the best way to report a burst or leaky pipe. If the leak is located in a supply pipe going through land you own, it will repaired at no charge and the ground will be resurfaced using the same material that is already in place, as long as it is not a specialist material. If you opt to make repair arrangements yourself, you must use a Thames Water approved plumber. If the leak is located in an internal pipe in a building you own, you are responsible for arranging repairs using an approved plumber.

If you have located a leak in your area, you can visit the Thames Water website and enter the town or postcode of the leak to determine if the company is already aware of the problem. After this has been done, you will be able to see ‘Thames Water LIVE’, an interactive map that displays the most up-to-date information regarding incidents, leaks, and repairs that are taking place. If you are unable to spot the leak on the map, you can complete the contact form that is located just below the map. You can, of course, also opt to call the Thames Water phone number to report the problem to an agent.