SWALEC: 0870 218 1127

Dial the SWALEC contact number to be connected with the SWALEC customer service department where agents are on hand to provide assistance with gas and electric service, accounts and billing, problems and complaints, new service, moving home, cancellations, and much more. The SWALEC phone number for emergencies is always available, while standard support hours are from 8am to 8pm, Monday to Friday, and 8am to 2pm on Saturday.

SWALEC Contact Number
0870 218 1127

SWALEC holds the distinction of being the first FTSE 100 company to be recognized and accredited with the Fair Tax Mark. Not only is the company the employer of thousands, but it is also the most substantial living wage employer in the United Kingdom. SWALEC is deeply committed to the community as is evidenced by an investment in infrastructure of over one billion pounds last year alone. Its overall economic impact exceeds ten billion pounds. By connecting to the SWALEC contact number listed here, customers will be able to speak live with a customer service agent.

SWALEC: 0870 280 5521

HelplineContact Number
Customer Services0870 280 5521
Make A Complaint01236 285011
International Number+44 123 628 5011

SWALEC Customer Service

To report an emergency, call SWALEC customer services at any time, 24 hours a day, 7 days a week. For other requests, the phone lines are open from 8am to 8pm Monday to Friday, and from 8am to 2pm on Saturday. If you prefer to send an email, you will need to use the contact form that is provided on the company website. Communication by post can be directed to: Inveralmond House, 200 Dunkeld Road, Perth, PH1 3AQ. On social media, customers will find the company on Twitter and Facebook, where they do offer customer service during business hours.

Products & Services

SSE Enterprises is clearly one of the leading energy companies. It offers an efficient perspective on energy issues, infrastructure and telecommunication. Among its services it provides feedback on energy challenges and opportunities as well as contracting, telecommunications, rail and utilities. Home customers can call the SWALEC number listed here to receive information on options for energy solutions as well as telecommunications such as phone and internet. Heating needs are also met through SWALEC.

SWALEC’s portfolio includes services for home and business including electric power, gas and internet. Also available are repair services for heating and wiring. For commercial clients, the company excels with SMEs without being completely absent from the public arena, dealing with suppliers, third party vendors and corporate interests. As of late, the company has worked hard to provide reduced gas prices to its customers. By placing a call to SWALEC customer services, clients can be given quotes and estimates for services along with details on the energy solutions available.

Switching to SWALEC

If you need to change your energy provider, SWALEC has the solution for you. The waiting period (cooling off period) is clearly explained to you and incorporated in the process of changing providers. This is true for energy services, while internet and phone are virtually immediate. To find out what the best plan is for you, call the SWALEC contact number for a quote and more information.

Boiler Coverage

The comfort and health of clients is extremely important, which is why boilers and heating solutions are also offered through SWALEC. Installation is free and repairs are available to keep the heat running during winter. Tools for saving are also available, such as smart meters to monitor energy usage and optimization. To order a smart meter, call the SWALEC telephone number and file a request.

Boiler coverage is available for an annual commitment. Coverage is waived for the first six months and special offers are generally available. For those not wishing to commit to an annual contract technicians are available upon request should the need be there. Existing boilers can be upgraded and discounted, as well as accompanied by the installation of a smart thermostat. A call to the SWALEC customer service contact number will allow you to purchase or cancel coverage.

Complaints & Grievances

Should you be in need of filing a claim or grievance, SWALEC agents are prepared to help you through the process. At any time between the hours of 8:00 a.m. and 8:00 p.m. from Monday to Friday, or 8:00 a.m. to 2:00 p.m. on Saturdays, competent staff is ready to answer your questions and provide help. The goal is to resolve issues within the first phone call, but mechanisms are in place to escalate to the proper manager or specialist should your issue so require it. When this occurs, the goal is to resolve the issue by 8:00 p.m. on the following day.

In order to file a grievance, call the SWALEC phone number. Within one phone call, your complaint will either be resolved, or on its way to the correct person who can handle it. Upon review of the issue (which can take a couple of days), a response will be given. Should this not be satisfactory, the ombudsman is available to provide independent and unbiased services to resolve pending issues. Typically this is not necessary as SWALEC-trained customer service agents take ownership of the issues and do their best to resolve them in a timely manner.