Student Finance: 0870 218 3436

The Student Finance contact number may be used to direct connect with a Student Finance customer service adviser who can answer questions regarding the types of loans that are available, applying for funds, eligibility requirements, payments, and much more. Contact is possible Monday to Friday from 8am and 8pm, and Saturday from 9am to 4pm when calling the Student Finance phone number.

Student Finance Contact Number
0870 218 3436

Funding for students attending university, or planning to attend university in the United Kingdom often comes by way of Student Finance. Student loans are set up to be paid upon graduation and/or by reaching a pre-determined income level. Student Finance has different guidelines, as do other grants available to finance education. For the most part the household income will play a role in determining eligibility. For more information, call the Student Finance contact number shown here.

Student Finance: 0870 280 5541

HelplineContact Number
Customer Services0870 280 5541
Make A Complaint0300 100 0607
International Number+44 300 100 0607

Student Finance Contact

If you have questions or need assistance, one option is to call the Student Finance telephone number that is shown here. Phone lines are open Monday to Friday, 8am to 8pm, and Saturday and Sunday, 9am to 4pm. Textphone is available Monday to Friday, 8am to 4pm. You will find the agency on social media sites such as Twitter and Facebook, where they do actively respond to messages and offer assistance. For the England branch, post can be sent to: PO Box 210, Darlington, DL1 9HJ. There is no general email, but you can use the email addresses listed in the complaints area below.

Tuition Loans

For most undergraduate students, tuition fees do not become due immediately upon enrollment. Typically the government allows the student to defer the tuition fee payment until the student graduates and/or is able to maintain a pre-established income level. This type of loan is not dependent on the household income or your ability to pay. Simply applying is sufficient to qualify for either a full or partial loan. The loan is disbursed directly to the university and information on this process is available when you call the Student Finance phone number.

Maintenance Loans

Loans for living expenses are also available through the government. There are two basic types of loans- those that are awarded based on need and those that are not. For the former there is a requirement of verification of income, whereas the latter are need-blind. Contrary to tuition loans, maintenance loans are payable to the student three times a year. This loan is not repayable until the student graduates or is earning a certain income. Contact Student Finance if you need more information on the details of obtaining a maintenance loan.

Maintenance Grants

Students from low income households who have a demonstrated financial need can generally qualify for a grant to assist with living expenses. The grant amount is variable and directly tied to the household’s income. These awards are not repayable, unlike loans. It is advisable to contact Student Finance customer service to learn about the income level limits for this type of funding before submitting an application.

Other circumstances may render one eligible for grants and financial aid. For example, having some sort of disability or mental health issue, non-traditional students such as working mothers, returning students, former military, etc. Exploring all options is the key to success and calling the helpline is the first staff in presenting your individual circumstances and determining eligibility for different financial aid options.

How to Apply

Normally, a parent or other relative is charged with providing validation for the applicant’s statement. Through the Student Finance website an account can be created for ease of use. The process only takes a few minutes and all you need is your personal information to input into the system. If you would like to request a paper application, call the Student Finance contact number. Occasionally proof of identity and verification of income make part of the application and the process may last an average of 6 weeks. Following approval you will receive a “loan declaration” which will outline the financial support for which the student is eligible for.

Household Income & Repayment

There is no clear cut-off for household income to determine eligibility for some types of student loans. By calling the Student Finance phone number, you can obtain specific information from the different possible sources of funding. You can also call to start the process of receiving more details and preparing for the actual application process. The repayment of loans begins normally after graduation and being gainfully employed. Depending on the income level upon joining the workforce the installments will be determined, as well as the repayment period. For more information on the expectation of repayment reach out to the Student Finance customer service team.

Appeals & Complaints

An appeal is a formal request that is submitted to Student Finance that asks them to review the decision about whether you can receive financial assistance, and if so, how much. Appeals forms can be sent by email or post. The email address is: The mailing address is: Formal Appeals, Student Finance England, Memphis Building, Lingfield Point, PO Box 226, Darlington DL1 9GA. For general complaints that are not related to appeal, contact can be sent via email to: Complaints can also be submitted by calling the Student Finance number as shown here.