Dial the Scottish Gas contact number to report a problem, schedule a service transfer when moving home, ask questions about your account or billing, make a payment, or establish new service. The Scottish Gas customer service department is always available to help. The Scottish Gas phone number shown here is a 24-hour a day service and support line.
Scottish Gas Contact Number
0870 218 1160
Scottish Gas is the Scotland-based division of British gas. Some of the services offered by the company include electricity and gas installation, plumbing and drains, home electrics and appliances cover, central heating and boiler services, home insurance, and energy saving products such as solar panels. Scottish Gas delivers several energy tariffs, services and products to both residential and businesses. For more information about the services offered, call the Scottish Gas phone number shown here.
Scottish Gas Customer Service
Scottish Gas contact can be initiated via several different methods. The most popular of which is to call the phone number for Scottish Gas. Email is also an option. General enquiries can be sent to – firstname.lastname@example.org. There is also a contact form on the website which can be filled out and submitted. The company is on Twitter and Facebook, and will answer questions on each of their pages. The Scottish Power website also features a help and advice area for those who would like to try to find answers to their questions before reaching out to the customer service department.
Key reasons to contact Scottish Gas customer services include:
- If you need to switch your current HomeCare package
- When you wish to report a problem
- When you need repairs done on your boiler
- If you have questions regarding your statement
- If you need a quote for your renewal tariff
- When you have relocated to another home address
- If you want to cancel your service
Products and Services
Customers can collect loyalty points through the loyalty scheme (referred to as Nectar points). These loyalty points are awarded for simple things such as submitting quarterly meter reads, for switching to direct debit, for booking an Annual Service, or for simply being a dual-fuel customer. Points may also be earned by signing up to or using other services that the company offers.
The most popular Scottish Gas products and services are:
- Warm Home Discounts
- Boiler Cover
- Pay As You Go Meters
- Gas Safety Checks
- HomeCare Single Service
- HomeCare Packages
HomeCare service is an insurance package for your boiler. It covers ongoing maintenance, one-off repairs, and other replacements. Through this service, customers can request for a quote for their HomeCare package by simply using the provided Scottish Gas contact number. Consumers are also able to receive a quote via the insurance page of the company website.
There a few ways one is able to keep their costs down. Whenever possible, contact Scottish Gas to make sure that the tariff you are currently on is the right one for you (you can request for an agent to recommend one that suits your needs), replace any old boilers with a more cost-efficient one, or you can install one of Scottish Gas’ energy-saving home boilers. For any of these services regarding your tariff, call the Scottish Gas customer services phone number and speak to a customer care agent.
Problems and Emergencies
If you ever find yourself in an urgent situation, customers are urged to use the Scottish Gas number for emergencies. Depending on the type of issue you might be experiencing, Scottish Gas will connect you to the relevant agents. This emergency contact number shown here can also be used if your prepayment card has run out or if you are in urgent need of the nearest PayPoint provider.
Other reasons to use the Scottish Gas complaints number include:
- When you want to report a gas leak
- Reporting smoke coming from your electrical appliances or fuse
- If you need to get in touch with your electrical operator
- If you are experiencing power outage
- When you need urgent assistance with your central heating, household appliances, or your boiler
Once you have called Scottish Gas customer service to report a problem, you may need to wait for a repair person to arrive. If you do suspect a gas leak open all your windows and doors immediately. This will help ventilate your environment. Do not try and touch any of the electrical switches. It is better to leave them be and let the experts deal with them when they arrive. Do not ignite any matches. Perhaps you are a smoker and want a cigarette as you wait. Do not smoke or attempt to light a match as these actions could cause an ignition. If your doors have electrical security locks, open them manually.
The Scottish Gas telephone number can also be used on behalf of a neighbor, family member, etc. If you suspect that they are in danger due to a gas leak or due to a faulty electrical appliance, please contact Scottish Gas.