National Rail: 0870 218 5143

Call the National Rail contact number listed here to speak with an agent in the National Rail customer service department. Agents are able to help with many things, including travel times, trip planning, ticket purchasing, lost or stolen railcards, refunds, and more. The National Rail phone number for enquiries is open to the public 24 hours a day, 7 days a week.

National Rail Contact Number
0870 218 5143

Established back in 1996, National Rail represents no less than 23 different train franchises across the UK. They provide current information about fares and timetables, as well as travel news. As part of the ATOC (The Association of Train Operating Companies), National Rail are responsible for providing business services to other Train Operating Companies. National Rail enquiries are dealt with via a contact center, mobile apps, their website, and third party information services which combined handle around 2.5 million journey enquiries each week day.

National Rail: 0870 280 5561

HelplineContact Number
Customer Services0870 280 5561
Make A Complaint03457 48 49 50
International Number+44 345 748 4950

Contact National Rail

One of the primary reasons for calling the National Rail phone number is to find the cheapest and most direct route. Other popular enquries include finding information about facilities that are available on trains and in specific stations. Although all efforts are made to run trains according to their schedule, occasionally things can go wrong and National Rail is able to inform the public about these problems, supplying live departure and arrival times together with details about changes to timetables and alternative transport details.

National Rail contact is often related to:

  • Checking train times
  • Booking tickets
  • Getting refunds or making complaints
  • Replacing lost or stolen railcards

National Rail enquiries are handled 24-hours a day, seven days a week (except on Christmas Day). They also have an online chat facility and the option to contact via email through an online contact form. Emails can also be submitted via Although customers are recommended to speak to an agent directly via the contact center should they have a problem, it is also possible to send direct mail to National Rail Enquiries, Customer Relations, FREEPOST RSEH-TBGE-HBJJ, Plymouth, PL4 6AB. National Rail complaints can also be sent to this address.

National Rail Services

As the largest overseer of line and rail services throughout the UK, National Rail is the biggest provider of ticket prices, timetabling, and route planning information for all rail networks in England, Scotland and Wales. Should you need assistance with planning a journey, you can either visit the National Rail website to use the online journey planner or call the National Rail contact number for help. The website also features live departure boards showing customers when specific trains are due.

You can also contact National Rail for assistance in planning a bus journey with many passes and money saving tickets being suitable for use on both buses and trains. The call center staff is able to offer advice on the best ticket to meet your travel needs, with tickets being able to be purchased by phone, online, from a self-service machine or in person at a station ticket office.


There are a number of railcards that are currently available and the National Rail customer service team can advise about both national and regional railcards including those for use by the disabled or those who are entitled to concessionary travel. These cards represent a great way to save money and boost customer loyalty, even when train fares have increased dramatically.

There are a number of offers available from National Rail and some of these deals have become especially popular with the public. Some of the most popular include:

-Group travel discounts – These are offered by the majority of UK train franchises and can usually be obtained by those traveling in a group of more than 10 people to the same destination. There are conditions which apply to this discount and time restrictions may apply.

-Children – There are a number of savings which are available to children who are traveling by rail depending upon their age. It is important to note that any travelers who appear to be aged over 16 will probably be required to produce evidence of their age both when purchasing a ticket and when traveling by train.

-The Friends And Family Railcard – This is a very popular ticket as it offers significant reductions of around 1/3 for adults and up to 60% discount on children’s fares. There is no need for the children and adults in the party to be relatives.


Call the National Rail number for information about traveling in the UK. They can also advise about international train travel. NR can supply several types of passes including single country, global and European passes, which will allow easy access across 30 different locations. In some areas, free and discounted rates are available to travelers. A call to the National Rail telephone number will enable you to find out more about all available discounts and offers on international train travel.