First Utility: 0870 218 1410

Dial the First Utility contact number if you wish to speak with a First Utility customer service team member. Help is available for setting up new service, transferring service, online accounts, payments & billing, service problems, complaints, and more. The First Utility phone number is open for calls between 8am and 8pm Monday to Friday and between 9am and 4pm on Saturday.

First Utility Contact Number
0870 218 1410

First Utility is an energy company that was founded in 2008. They are based in Warwick and serve the domestic and commercial energy market in the UK. The company is credited as being the pioneers of the Smart Meter, a device which lets customers see how much energy they are actually using, among other things. This tool can be accessed online and also helps to make sure that customers receive accurate bills. The First Utility contact number shown here can be used to reach the company’s customer service department.

First Utility: 0870 280 7047

HelplineContact Number
Customer Services0870 280 7047
Make A Complaint01926 320 700
International Number+44 192 632 0700

First Utility Customer Service

When you call the First Utility phone number, you will have the choice to be connected to a specific customer service department, depending on the nature of your enquiry. There are specific departments for case resolution and switching energy suppliers. The call centre is based at their head office in Warwick and is open 8am to 8pm Monday to Friday, and 9am to 4pm on Saturday. There is also an enquiry form on their website, and there you will also find a postal address if you want to write to them by way of standard mail. Customers should also note that the company does use social media as a means of answering questions and providing support.

There are a number of reasons why First Utility might be necessary:

  • To get help with switching your tariff so you are not paying too much for your energy.
  • Submit a meter reading and ask any questions that you may have about your bill.
  • Find gas and electricity installation services that are safe and efficient.
  • To request that someone comes out to read your meter, and to question anything you think is wrong on your most recent bill.
  • For advice about switching your energy supplier.

Services and Tariffs Offered

First Utility is an energy supplier only, and does not create their own energy. They are the largest importer of gas into the UK because of this. There are three tariffs that are offered by the company. The cheapest tariff they offer is iSave Variable, which has a free energy management tool and offers payment via Direct Debit. Fixed prices and monthly payments are available with iSave Fixed, and iSave Everyday guarantees that you will pay less for your energy than you would with any other company. The First Utility contact phone number that you see here can be used to call and request a tariff quote.

First Utility offers a price promise which aims to save all of their customers’ money. If any of the other UK Big Six energy companies offer a lower price, they will beat or match this price. Prices are checked on a weekly basis to try and ensure that customers are never paying too much. Another advantage of this scheme is that as well as saving money, customers are also encouraged to use less energy which helps the environment. For tips and advice on cutting your energy usage and cost, place a call to First Utility customer service.

Smart Meter Technology

First Utility prides themselves on the investment that they have made in the use of technology to improve their services, and offer a better deal for their customers. The Smart Meter is one such example of this technology. These meters will send meter readings to the company every thirty minutes. This eliminates the need for a meter reader to visit the property, or for the customer to submit their own readings. It also means that the readings that are sent are more accurate. Existing customers who wish to have a Smart Meter installed can submit their request by calling the First Utility telephone number shown on this page.

Moving Home

There is a webpage that deals with service transfers and allows you to enter your final meter reading. If you need help with reading your meter, ring the First Utility contact number and ask for help. After the meter reading is submitted, you will then be sent your final bill which then can also be settled online. You will need to provide First Utility with your new address, and you can also check whether the new home that you are moving to is covered by the company if you want to stay with them. Once the meter in your new home has been installed, and the account has been settled from your old address, then your supply can continue as normal.

Dealing with Problems

Contact First Utility immediately if you smell gas at your property, or if you suspect that you have a carbon monoxide leak. If you have any problems with your electricity supply, then you will have to contact the network supplier. First Utility customer services can help you with this You should check whether your neighbours have also lost their power, to determine whether the problem is just at your property, or it is more widespread. For First Utility complaints, ring the contact number that is shown here and speak with a representative who can take your information and offer a solution.