People who are interested in the four different low-cost tariffs should call the Economy Energy contact number. People who are currently working with the company should get in touch with Economy Energy customer service to report problems with emergency off-supply issues, or if they might have questions about their accounts. The Economy Energy phone number for support is available Monday to Friday from to and Saturday from to
Economy Energy Contact Number
0870 218 3413
Economy Energy is an energy provider that is located in the Unite Kingdom and based in Coventry. People can take advantage of four different low-cost tariffs there in order to save money on their own basic energy supplies and in order to get all of the benefits of energy at a much lower rate. The Economy Energy website also offers people a number of different energy saving tips that allow people to make particularly good use of the systems that they have in place.
Customers can phone the Economy Energy contact number Monday to Friday from 8am to 8pm and Saturday from 8am to 6pm. Customers can also write to the company by sending post to: riars House, Manor House Drive, Coventry, CV1 2TE. The Economy Energy customer service department is available on social media, where they can be contacted via private message. Current and prospective customers are also invited to stop by any of the local office locations to set up service, make payments, cancel service, report problems, or make arrangements to pay an overdue bill.
Products & Services
Economy Energy offers energy services for both home and business customers. The company offers both gas and electric service and Economy Energy customer services can provide information on availability and rates. The customer service department can assist with establishing new service, disconnecting service, and scheduling service transfer when moving home.
At this time, the available tariff options include:
Economy Tariff – This tariff is a contract that offers fixed rates for a period of 12 months. It includes no standing charge for customers who prepay for electricity. Prepay gas customers can take advantage of the new RTI service.
Evergreen Tariff – This tariff is a rolling (month-to-month) variable rate. With this option, there is no contract to agree to and customers can exit at any time, without having to pay any exit fee.
Direct Saver 2017 (v2) – This tariff is a one-year, fixed-rate contract. The monthly charges are payable by way of monthly Direct Debit.
To select a new tariff for the first-time, or to change from one tariff to another, call the Economy Energy telephone number. A penalty may apply when requesting a change while under contract. The Economy Energy support team can explain any costs and let you know how to avoid them, if possible. Business customers can call the Economy Energy support team to discuss the available options for business energy services.
Problems & Complaints
Problems such as electricity outages should be reported by calling the Economy Energy telephone number. For serious problems such as gas leaks, leave the location prior to placing a call for help. If you smell gas, stop using all electrical devices and shut off any open flames within the property. Emergency support services are available 24-hours a day, 7-days a week. Gas safety checks can be scheduled via Economy Energy contact. Simply call the contact number shown here to schedule an appointment. Some individuals will qualify for a free gas system safety check.
There are three ways in which customers can submit a complaint. The first is to call the Economy Energy phone details listed here. Complaint calls are accepted Monday to Friday, from 9am to 5pm. The second option is to send an email to: firstname.lastname@example.org. The final option is to send the complaint via post to: Customer Complaints, Economy Energy, Friars House, Manor House Drive, Coventry, CV1 2TE. In most cases, complaints are resolved within 10 business days, but the process can take longer. Call the Economy Energy helpline for an update on the status of an open complaint.