DBS: 0870 218 3428

Call the DBS contact number to connect with a DBS customer service agent who can provide assistance with applications, update services, check guidance, eligibility guidance, referral guidance, referral forms, and more. The DBS phone number is open to callers between the hours of 8am and 6pm, Monday to Friday, and 10am to 5pm on Saturday.

DBS Contact Number
0870 218 3428

The Disclosure and Barring Service has replaced the Criminal Records Bureau and the Independent Safeguarding Authority. This system is intended to make it easier for employers to make better recruitment decisions. The service is of particular importance when it comes to ensuring the safety of groups that are the most vulnerable, such as the elderly and children. Additional information and assistance can be requested by phoning the DBS contact number as shown here.

DBS: 0870 280 5560

HelplineContact Number
Customer Services0870 280 5560
Make A Complaint0300 0200 190
International Number+44 300 020 0190

DBS Customer Service

This agency can be reached for questions and help via the DBS number listed here. This number is available for incoming calls during the hours of 8 am and 6 pm, Monday thru Friday and 10 am to 5 pm on Saturday. For those who have appeals or disputes, the contact number for incoming calls will be answered from 9 am to 5 pm on Monday through Friday.

In addition to manning the DBS phone line, the agency’s customer support staff can also be reached by the individual sending an email to customerservices@dbs.gsi.gov.uk. All emails must include the individual’s full name, address, and telephone number along with any DBS references numbers that have been previously provided. Postal mail can be sent to the P.O. Box 3961, Royal Wootton, Bassett, SN4 4HF.

DBS Responsibilities

The agency is responsible for determining the status of an individual (i.e. -placed on the barred list or remove the person from a barred list). These types of determinations will be made for the following countries: Northern Ireland, England and Wales. The agency will also work with the police and other associated governmental agencies to fulfill the role that they are responsible for. These types of agencies are able to contact DBS to provide information about certain individuals who may need to be added or removed from the list.

Because this information is sensitive and confidential, procedures and guidelines have been developed for the responsible agencies to follow so that the person’ info and status are protected from those who are unauthorized. In certain cases, Disclosure and Barring Service (DBS) certificates will be supplied to those who are placed on the barred list. The DBS helpline number to call for more information is listed here.

DBS Check Eligibility

It is important to note that there are specific eligibility requirements that must be met. As it relates to exempted questions, people must meet certain eligibility requirements if they will be working in a specific occupation like those that require specialized licensing or specific positions. Also, the minimum age for requesting a criminal check from an individual is 16. The guidelines for these specifications are covered and available in the Rehabilitation of Offenders Act of 1974.

To verify convictions and check a person’s criminal background, the DBS will need to obtain a full history. Further, the only people who will have access to this information are those employees who have been registered according to the law. If you are an employer who wishes to be granted access to this type of information, call the DBS phone number that is listed here.

DBS Referrals

Though not obligatory for regulatory bodies, an employer or an organization may make a referral if they have concerns about a specific individual. For instance, if they believe the person poses an immediate risk to children or others in a vulnerable risks group, they can report this information by calling the DBS telephone number. The information that addresses this procedure is contained in a list of DBS guidance documents. Through DBS contact, employers can request these documents.

Barring and Protections

To protect both parties, the groups at risks and the individual that is subject to barring, the practice used in implementing this process is done with consistent, fair and thorough decision making. Because this organization is keenly aware of the impact that barring has on the person and the group that is at risk, finely balanced difficult decisions must be made. With this in mind, new test for regulated activities have been introduced to DBS.

These new regulations cover children and adults that believe an individual has engaged in illegal activities. For instance, in some cases, automatic barring is a requirement when the person has been previously convicted or cautioned. On the other hand, it is also important to note that an individual has certain rights in these situations, especially so they may be fairly represented prior to final barring decision is made. Call the DBP contact number to learn more about barring.