CSA: 0870 218 5133

Dial the CSA contact number to speak with an agent in the CSA customer service department. Help is available for those who wish to know how to apply, what the eligibility requirements are, how to pay, what changes to report, and more. The CSA phone number can be called between the hours of 8am and 8pm, Monday to Friday, and from 9am to 4pm on Saturday. 

CSA Contact Number
0870 218 5133

The Child Support Agency (CSA) is built with the safety and well-being of children in mind. At the core of its mission is the commitment to ensure that children who have been separated from their guardians or parents continue to be supported in an appropriate manner. The Agency assists in calculating and collecting child support in the correct amounts and in ensuring that the current caregiver receives the payment to support the child. The CSA contact number that is listed here can be used to speak with an agent who can provide assistance.

CSA: 0870 280 5527

HelplineContact Number
Customer Services0870 280 5527
Make A Complaint
International Number

Child Maintenance Support

When calling the CSA number to request assistance, each caller will be asked to identify him or herself by providing their National Insurance Number and date of birth. The Agency can also be contacted via regular mail or through online channels. An easy way to reach the agency is through the Child Maintenance Options site, which also provides a wide array of options and information to the caller prior to submitting and filing an application. So why would you call the Agency?

You may reach the Agency for one or several of the following reasons:

  • To facilitate child support
  • To report a failure to receive payment
  • To proceed with DNA testing and establishing paternity
  • To inform the Agency about a change in situation
  • To inform the Agency of errors or complaints pertinent to a child’s case
  • To appeal a case or judgment
  • To further research available options and other questions

The agency strives to be knowledgeable and readily available to its clients. The CSA contact customer service line is manned by live operators from Monday to Friday between the hours of 8:00 a.m. and 8:00 p.m. and from 9:00 a.m. to 5:00 p.m. on Saturdays.

Child Maintenance Information

Aside from its live help and accessibility, you can visit the CSA website to access its Child Maintenance Calculator, which will help you estimate the financial support you may be entitled to. Furthermore, you may enlist the Agency’s help in finding a child’s missing parent or guardian. This important step may help you in garnering the other party’s wages, thus ensuring your prompt and fair support payment. Child support is available as long as the child is under age 16, or age 20 if the child is enrolled full-time in an accredited educational institution.

Child support is available to parents whether they are single or merely separated. Should your reality be such that you are on your own with a child and need to seek support from the other parent, calling the CSA phone number should be your first step. The Child Maintenance number is answered promptly and thoroughly, so all your questions may be answered and you start receiving your child maintenance contribution.

Child Maintenance Services

As long as the child lives with you, you may be entitled to child support from the other parent. The CSA can act as an intermediary between both parents and establish a child support amount based on the circumstance and what is allowed by law. Alternatively, both parties can agree to an amount and ask the agency to facilitate the payment process. Contact CSA, as this is the first step towards getting the issue resolved.

Child Maintenance Payments

Most people do not realize that child support may be paid through different avenues. Commonly, it is paid from one parent to the other, either in person or via bank debit. At the CSA this is known as Maintenance Direct. However, the best way of paying is through automatic debit, so there is a continuity of payments as well as a record the agency can access should there be a problem in the future. CSA complaints are dealt with promptly, so call today if you are experiencing any problems with the system.

When the CSA is in charge of ensuring that payments go from one parent to the other, it will work on having payments taken out directly from paychecks, pensions or benefits and remitting the payment to the other party. When this is the case, CSA will share with you what your expected payment should be, when it should be paid and how it will be paid. This process is commonly known as the collection schedule and it is a blueprint of what will happen as long as the child is entitled to receive child support. Should the paying parent miss a payment for any reason, call the Child Maintenance Service number so that they can follow up and enforce any appropriate consequences.

The CSA is your ally in navigating the waters of child support with your former spouse or partner. Its staff is equipped to help and answer questions at your convenience; all while maintaining fair and equitable practices as it pertains to child maintenance payments. If you have questions or need help, call the CSA telephone number shown here.