Carers Allowance: 0870 280 0474

Dial the Carers Allowance contact number to talk to the Carers Allowance customer services to speak to a representative about your new or existing Carers Allowance benefits. The Carers Allowance phone number is open between 8:30am to 5:00pm Monday to Thursdays and Fridays between 8:30am and 4:30pm. The Carera Allowance helpline is closed on Saturdays and Sundays.

Carers Allowance Contact Number
0870 280 0474

Introduced in 1976, the Invalid Care Allowance was the first benefit for caregivers. It remains a caregiver benefit today under the name Carers Allowance. Before 1976, anyone caring for a disabled individual was only eligible for the same benefits non-workers were receiving. The Invalid Care Allowance completely changed this. Those who have questions about this benefit or need assistance with applying or collecting payments can call the Carers Allowance number shown here.

Contact Carers Allowance

The Carers Allowance phone number corrects you directly to the department’s main enquiry line, where the committed customer service team is more than happy to help you. Due to the fact navigating the available benefits can be confusing; the customer service team is ready to help with a variety of issues. Agents can be contacted via the Carers Allowance contact number Monday through Thursday from 8:30am until 5pm. On weekends and bank holidays, the department is closed. You can also visit your nearest JobCentre Plus location for assistance or send your enquiry via post to: Palatine House, Lancaster Rd., Preston, PR1 1HB.

Why you might need to contact Carers Allowance:

  • To determine whether or not you are eligible to file a claim.
  • Appeal a rejected claim
  • Alert the department to any change in circumstances
  • Ask if claiming these benefits will affect any other benefits you receive

While the department does have email, it cannot be used for form submission. If you do have a quick question or need to know which direction you should proceed in, you can reach them via email at You can also find additional benefit and eligibility information on the website. On social media, general questions can be posted to HMRC pages.

Approval Qualifications

Carers Allowance is financial aid that you may be eligible for if you care for someone. You do not have to live with or be related to the individual you are providing care for. You simply need to be aged 16 or older and provide care for at least 35 hours a week. The allowance is taxable and could potentially affect your other benefits. You may not be eligible if you earn more than £100 a week (after tax) or are in full time education.

For approval, you must have been a resident in the UK, Channel Islands, Isle of Man, or Ireland for at least the past two years and not be under immigration control unless you have sponsored immigrant status. You can learn more about this by calling the Carers Allowance telephone number and speaking with an agent.

The individual who needs care should be receiving the attendance allowance, the armed forces independence payment, the constant attendance allowance, disability allowance, or the personal independence payment daily living component. The qualifying criteria can be confusing to understand. If you have any questions about qualifying, you can call the phone number for Carers Allowance and request specific details.

How to Apply

There are two options for applying: online or by post. You cannot apply through the Carers Allowance number. It usually takes between four and six weeks for your claim to be processed. If someone else is also responsible for caring for the person, only one person is allowed to claim it. If you were entitled prior to claiming, you may ask for your allowance to be backdated by as much as three months. When you apply, you need to have your National Insurance Number close by, as well as the address and DOB of the person you are providing care for. You will also need your bank information.

Benefit Payments

If approved to receive benefits, the funds will be directly paid to your bank, building society account, or credit union. If you do not have any of these accounts, you can receive your allowance by using a Post Office card account. Payments are deposited into your account on an advance basis each week or every 4 to 13 weeks. If you have any questions about receiving payments, you can contact the Carers Allowance helpline. If an expected payment has not arrived, call the contact number shown here to have an agent can look into the problem.

With any type of benefit, each individual’s personal situation will be taken into account. In addition, there may be additional conditions which must be met, along with some restrictions that you may need to know about. The Carers Allowance phone number will help you reach someone who can answer any queries you may have regarding these, as well as any other query you may have regarding this financial benefit.